Overview

EBK Solutions, LLC — Warranty, Refund & Returns Policy

Last Updated: 6/19/26

Please read this policy carefully before completing your purchase. By placing an order with EBK Solutions, LLC, you agree to the terms outlined below.

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1. Warranty

Most products sold by EBK Solutions, LLC are manufactured by third parties. For these items, any warranty is provided by, and is the responsibility of, the original manufacturer — not EBK Solutions, LLC. Customers experiencing a defect, malfunction, or other warranty-eligible issue with a third-party product should contact the manufacturer directly to initiate a warranty claim. EBK Solutions, LLC is happy to provide manufacturer contact information or documentation where available to assist in this process, but is not a party to that warranty.

Products manufactured or branded directly by EBK Solutions, LLC are the exception to this rule. Warranty claims on EBK Solutions, LLC-manufactured products should be directed to EBK Solutions, LLC and will be evaluated and handled by our team on a case-by-case basis.

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2. Refunds and Returns

Once an order has shipped, it is not eligible for a refund or return, except as described below.

EBK Solutions, LLC may, at its sole discretion, authorize a refund, replacement, or other remedy on a case-by-case basis in situations where EBK Solutions, LLC is found to be at fault, including but not limited to:

• The wrong item was shipped due to an error by EBK Solutions, LLC
• The item was damaged or defective due to mishandling by EBK Solutions, LLC prior to shipment
• An item was misrepresented in its listing by EBK Solutions, LLC

To request consideration under this exception, customers should contact EBK Solutions, LLC as soon as possible after receiving their order, with relevant details (such as photos, order number, and a description of the issue). Approval of any such request is not guaranteed and is determined solely by EBK Solutions, LLC.

Claims related to manufacturer defects on third-party products should be directed to the manufacturer under their warranty (see Section 1), not requested as a refund from EBK Solutions, LLC.

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3. Engraving Services

EBK Solutions, LLC offers custom engraving services on select items. Before any engraving is performed, the customer will review and approve the specific details of the engraving, including but not limited to size, shape, placement, font, and content.

By giving final approval prior to engraving, the customer acknowledges and agrees to the following:

• The customer has reviewed and approved all specifics of the engraving (size, shape, placement, and other agreed-upon details).
• Once engraving has been performed in accordance with the approved specifics, the customer waives any right to a refund, return, or reimbursement related to the engraving or the engraved item, provided the completed work aligns with what was agreed upon.
• This waiver does not apply if the item materially deviates from the specifics the customer provided, such cases will be reviewed by EBK Solutions, LLC on a case-by-case basis under Section 2 above.

Customers are strongly encouraged to carefully review all engraving details, including spelling, placement, and sizing, before giving final approval, as this approval is final once engraving begins.

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4. Order Cancellations

Requests to cancel an order should be submitted as soon as possible. Orders that have already shipped, or that have already been purchased from the distributor on the customer’s behalf, may not be eligible for cancellation. Approved cancellations may be subject to restocking or processing fees where applicable.

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5. Questions

If you have questions about this Warranty, Refund & Returns Policy, or wish to submit a claim, please contact EBK Solutions, LLC at ebk@ebksol.com

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This policy is subject to change without notice. The version posted at the time an order is placed will govern that order.